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Customer is always right?
Do you agree that the customer is always right? If so, why and why not?
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27 Replies
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Customer always has the right to have their voice heard.
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I think the customer isn’t always right since there are times when customers are unreasonable or demanding. Additionally, businesses should aim to find a balance between customer satisfaction and their own policies and principles.
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I think the customer isn’t always right, but they should always be treated with respect and understanding.
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Even though Customer is not always right, their satisfaction will always be the top priority for any business
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I think the customer isn’t always right but customers are the lifeblood of any business, and their satisfaction is crucial to a company’s success.
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I would say, yes, in a way, but that doesn’t mean we need to always agree or comply with what they say. ‘Cause if this is so, then how can we help them find solution, if we will just agree or comply to everything they say or ask. I’d say they are right, in a way, that they have the right to say their complaints, voice-out their opinions, but that doesn’t mean everything they say is correct. Essentially, we have to listen to them and provide them the service they need. We have to build a common ground to have an understanding, in order to help/assist them.
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I would say that customer is not always right in some situations because there are cases that they have unreasonable demands or expectations that is not possible to comply.
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No. It’s especially important to remember that the principle of “the customer is always right” may not apply in situations where the customer is being physically or verbally abusive towards employees. In these cases, the safety and well-being of the employees should always take precedence, and businesses should have clear policies and protocols in place to handle such situations appropriately. It’s essential to create a safe and respectful work environment for employees while also prioritizing customer satisfaction.
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I don’t believe that customers are always right. There are cases when some customers complain without reading and knowing important things first like what’s in the contract, including the rules and regulations even if those are already provided by the company or business before they let a customer receive the service or product.
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Customers aren’t always right. Because sometimes there are demands out of your line of business, and sometimes they call just to be disrespectful (e.g. flirt, prank all and make fun of you). Despite this, maintain your professionalism and just deal with it calmly and do not lose your temper.
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Why the customer is not always right
While the idea that customers deserve respect is absolutely true, the fact is the customer is not always right. Here are a few reasons why “the customer is always right” can be a problematic customer service mantra.
1. It can be demoralizing to team culture
When management sends the message that customers are never wrong, it can put their frontline workers in a very awkward position. Being told that the customer will always get their way no matter what can be extremely frustrating and demoralizing to a team, says Roger Paulson, customer service practice director at the University of Wisconsin E-Business Consortium. It can pit management against employees and be a culture killer.
2. It can lead to poor customer experiences
But beyond that, it can lead to poor customer experiences. “If you’ve got associates that are trying to move heaven and earth, it can take them away from other customer interactions that would be more meaningful,” says Paulson. When your team is spread too thin trying to meet an unreasonable customer expectation, it won’t have that time to devote to the rest of your clients.
3. It was never meant to be taken literally
The truth is, this customer service philosophy was never meant to be taken literally. It wasn’t about letting customers get whatever they wanted, no matter what. Rather, it gave employees the chance to listen to their customers with empathy in a time when consumer protections were virtually nonexistent. Times have changed, and customers have much more power today. Companies can be held accountable for making misleading claims about their products. What’s more, customers have more choice today than ever before, so they can take their business elsewhere if they’re unhappy with service.
resource from: https://www.zendesk.com/blog/customer-is-not-always-right/
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Thanks for sharing this, it was very informative!
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i dont, but since they’re your customers you should respect and understand what they want.
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This reply was modified 1 year, 2 months ago by hannah.
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This reply was modified 1 year, 2 months ago by
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I think, no. While it is important to listen to and address customer concerns, it is not always possible or practical to meet their demands. Customers may have unrealistic expectations, make unreasonable requests, or behave inappropriately.
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for me, no. some customers tend to think that way, and it’s one of the reasons why they are losing respect for whom they are talking.
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If a customer has a complaint about a service or product, he or she has the right to raise it.
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For me, businesses need to find a balance between providing excellent customer service and ensuring that they are acting in the best interests of their company and employees. While the customer is an important part of any business, they are not always right, and it is important to handle difficult situations with tact, professionalism, and a focus on finding a solution that benefits all parties involved.
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Although this is a popular saying in the service industry, it is not true. There will be instances where your customer is wrong. However, it is important to hear them out and professionally address their criticism and concerns.
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The saying “the customer is always right” has long been a mantra in the business world, emphasizing the importance of valuing and prioritizing customer satisfaction. While this principle remains essential for maintaining strong customer relationships and ensuring business success, it is also crucial to strike a balance that does not compromise employee well-being or the integrity of a company. Understanding that customers are not infallible and at times may have unreasonable expectations empowers employees to provide excellent service while also making sound decisions. Ultimately, fostering a collaborative and respectful partnership between businesses and their customers is key to achieving long-term success and mutual satisfaction.
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Most of the time, but If you know you are right and your customer had done wrong, it’s also your right to fight.
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no not always
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