• How do you ask for technical help when working remotely?

    Posted by majed on March 7, 2023 at 2:58 am

    Since you are far from the site and the professionals are also remotely working, how would you deal with technical difficulties out of your expertise?

    Ann replied 6 months, 1 week ago 8 Members · 9 Replies
  • 9 Replies
  • jazzteene

    March 7, 2023 at 3:01 am

    When working remotely and in need of technical help, here are some steps you can take to ask for assistance:

    1. Be specific: When asking for technical help, be as specific as possible about the issue you’re experiencing. Provide details such as error messages, screenshots, and steps you’ve already taken to try and resolve the issue.

    2. Use appropriate channels: Make sure you’re using the appropriate channels to request technical help. This may include sending an email to IT support, submitting a ticket through a helpdesk system, or using a chat or video conferencing tool to connect with a technical expert.

    3. Provide context: When asking for technical help, provide context about the situation. For example, explain how the issue is impacting your work or the broader project, and provide any relevant background information that may be helpful in resolving the issue.

    4. Be patient and responsive: When requesting technical help, be patient and responsive. Technical issues can sometimes take time to resolve, and technical experts may need additional information or clarification from you to properly diagnose and fix the issue.

    5. Follow up: If you don’t hear back from technical support or if the issue persists, follow up to ensure that the issue is being addressed. This may include sending a follow-up email, submitting another helpdesk ticket, or scheduling a call with a technical expert.

    • rafael

      May 18, 2023 at 8:17 am

      Being specific about the issue, using appropriate channels, providing context, being patient and responsive, and following up are all important factors in effectively seeking technical assistance. Thanks for sharing!

    • majed

      May 23, 2023 at 5:11 am

      Being specific is usually being forgotten by people which usually makes the problem bigger. It is great that you mentioned it first. Addressing requires impeccable accuracy to pinpoint the problem immediately. Thank you for this!

  • alex

    March 8, 2023 at 3:16 am

    Email your boss about your concerns so that you can fix it together.

  • HannahJ

    March 9, 2023 at 9:10 am

    I will ask advice and guidance from my boss, colleagues, or a person I know is expert or knowledgeable in that field. Sometimes, of course, they may not get back to you instantly since they are busy as well, but you can also watch or read materials about the particular issue or problem you need technical help with while waiting for their response.

  • adrian

    May 19, 2023 at 6:07 pm

    Identify the issue, consult internal resources, collaborate with colleagues, use remote collaboration tools, search online forums and communities, contact external support, document the problem, be patient and open to guidance, and maintain good communication.

  • Ruztien

    May 23, 2023 at 4:02 pm

    While you may not have the expertise to resolve certain technical difficulties, take the opportunity to learn from the professionals. Ask questions, understand the underlying causes, and seek knowledge that can help you handle similar situations in the future.

  • alex

    May 25, 2023 at 1:14 pm

    team viewer is an app you can use to help fix problems

  • Ann

    May 28, 2023 at 9:34 pm

    Agree with you guys