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Can this work?
Do you think reverse psychology can be applied and be viable in customer service setting? why or why not? and if you agree, what do you think are the other psychological tricks that can work when dealing with customers?
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17 Replies
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The answer is yes, reverse psychology can be used in customer service, but it should be done with caution and only in certain situations. Reverse psychology is a technique where you encourage someone to do something by suggesting they do the opposite.
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Yes, reverse psychology can be applied in a customer service setting, but it should be used with caution.
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Telling someone to do the opposite to do what you initially should happen is a very effective way of manipulation or strategic design. But using it for customers or work-related situations is a bad way of applying this, if something bad happens they will take your word for it, even your aim is the other way around what you said will be used against you in legal terms, especially in professional settings.
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Reverse psychology is a psychological strategy that involves persuading an individual to do the opposite of what is being requested. While it may be effective in certain circumstances, its use in customer service can be risky and potentially damaging to the relationship with the customer.
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Yeah I think it will work
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Thanks for asking! Yes, I do think reverse psychology can work in customer service, but it depends on the situation and the customer, and other psychological tricks could include active listening, empathy, and using positive language.
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Yes it will work
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Yes, I think by suggesting the opposite of what the customer is saying, the representative may be able to get the customer to reconsider their position and ultimately make a positive decision.
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Yes it works
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yup
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yes
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yes
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yes
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yes
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yes
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yes
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maybe that would be works
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