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How do/will you handle a customer who's being overly friendly or flirty?
Asking for a friend who’s not interested in a date!
Share your thoughts in the reply section!
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This discussion was modified 1 year, 2 months ago by
shernan.
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This discussion was modified 1 year, 2 months ago by
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13 Replies
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It’s important to stay professional and redirect the conversation back to the task at hand when a customer is being overly friendly or flirty. Set clear boundaries and expectations, and involve a supervisor if necessary. Remember to prioritize your safety and comfort.
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I won’t even react to their attempt, just to show how uninterested I am, and because we are in a workplace setting.
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Give yourself a
maximum of two tries to nip his interest in the bud. Say it politely
once; say it less politely if he needs to hear it a second time. If
you’re still uncomfortable, move on. This guy is giving you more anxiety
than he’s worth.source: https://corporette.com/when-your-client-hits-on-you/
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Thanks for sharing this.
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Redirect the conversation to what seems the main problem. Be professional, never consider their flirts since you are in a work setting. Insist to solve the problem, or advice the caller to stop flirting and use dating apps instead of customer service next time. Calmly, of course
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Just keep doing my job
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The best way to handle this kind of situation is by staying professional and only taking necessary actions when they cross the line.
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Stay Professional and it is important to handle any situation with tact and diplomacy, while still standing your ground and protecting your boundaries if necessary.
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If a customer is being overly friendly or flirtatious, it’s best to remain polite and professional while redirecting the conversation back to the topic at hand. Avoid engaging in any behavior that could be misconstrued as reciprocating the customer’s advances, and instead focus on providing them with the necessary assistance or information they require. If the behavior persists, politely but firmly explain that your role as a customer representative is to assist them with their needs and that any inappropriate behavior will not be tolerated. If the behavior continues, report the situation to a supervisor or manager who can address the issue further.
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Answer their question if its work related to your work related to your work, and if not refuse to answer personal questions, explain to them that it’s not part of your job
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Maintain professionalism and set limits if a customer’s conduct makes you uncomfortable. Politely but assertively express your uneasiness and return to the issue. A supervisor or manager may be needed to address persistent or harassing behavior. Customer service interactions must prioritize your well-being and respect.
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Act politely and professionally as long as he/she doesn’t invade your personal space.
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