-
What role does active listening play in providing exceptional customer service,
What role does active listening play in providing exceptional customer service, and how do you ensure you truly understand customer concerns?
-
1 Reply
-
Understanding client needs, developing a relationship, minimizing misunderstandings, sympathizing with their worries, and addressing issues all depend on active listening. It facilitates comprehension of their circumstances, lessens annoyance, and builds emotional ties. Additionally, it facilitates problem-solving by locating the source of the problem, guaranteeing quick and effective problem-solving.
Log in to reply.