• Customer Service

  What steps do you take to truly understand and empathize with customers’ needs a

  Posted by Anne on August 9, 2023 at 3:03 pm

  What steps do you take to truly understand and empathize with customers’ needs and concerns?

  Piper replied 4 months ago 3 Members · 2 Replies
• 2 Replies

• 

  raven

  Member

  January 10, 2024 at 10:12 am

  1. Active Listening, Pay close attention to what customers are saying, whether it’s through direct communication, surveys, or social media. Listen without interrupting and show that you’re fully engaged in understanding their perspective.

  2. Customer Feedback, Regularly collect and analyze customer feedback through various channels, including surveys, reviews, and social media. Act on the feedback received, demonstrating that customer input is valued and leads to improvements.

  • 

    Piper

    Member

    January 17, 2024 at 8:54 am

    Thanks for this.

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