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Worth the Trouble
Do you think it is worth the trouble hiring offshore talents for customer service and just train them on what to answer? or Is it better to have someone who has first hand experience in the company handle that the customer service? Explain your stance.
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11 Replies
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Having someone with first hand experience is better. Because they will know what route is best to take with particular queries, customers or situations. They don’t need to be trained or give systematic answers. Unlike training offshore employees that could potentially get lost when the situation is not taught to them or out or their expertise which could potentially get them lost in the process.
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If you think they have a potential I guess it is worth the trouble.
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i agree w u !!
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I agreeee
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it’s better to have someone who has first-hand experience in the company handle customer service as they would have a deeper understanding of the company’s culture, values, and products/services.
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The choice to engage offshore talent or someone with direct company experience should be based on the organization’s unique requirements and objectives. Each alternative has its own pros and downsides, and it is essential to analyze all variables prior to choosing a choice.
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Thank you for starting this thought-provoking discussion about hiring offshore talent for customer service. It’s an interesting question with no one-size-fits-all answer, as there are pros and cons to both approaches. On the one hand, offshore talent can often provide cost savings and a broader talent pool.
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For me, having someone who has first hand experience is better in customer service.
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Many companies prefer someone who has first hand experience in handling customer service
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Whether to hire people from outside the company to help with customer service or to rely on someone with first-hand experience in the company rests on things like cost, language skills, cultural understanding, and how important it is to give customers personalized help.
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In my opinion, If your company has been on stable ground, it’s good also to hire people with no skills about it because skills can be taught and acquired anyway, but If the company is new better hire professionals.
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